Refund and Returns Policy
Whiteside Manufacturing stands behind the quality and workmanship of our products.
Because our products are built for professional shop use and are often subject to wear, handling, and customer-specific use conditions, we do not accept general product returns or returns for buyer’s remorse.
Warranty Coverage
Whiteside Manufacturing will repair or replace products that fail due to defects in materials or workmanship within 90 days of purchase, provided the product has been used under normal conditions and for its intended purpose.
Warranty coverage does not apply to damage caused by misuse, abuse, neglect, improper use, modification, accidental damage, normal wear and tear, or use outside the product’s intended purpose.
Order Errors or Shipping Issues
If an error is made by Whiteside Manufacturing, including shipment of an incorrect item or another issue caused by our fulfillment process, we will work with the customer to correct the issue.
Customers should inspect their order upon receipt and contact us promptly if there is an issue with the shipment.
Return Authorization Required
Any warranty claim, repair, replacement, or approved return must be authorized by Whiteside Manufacturing before product is sent back. Unauthorized returns may not be accepted or credited.
To request assistance, please contact Whiteside Manufacturing with your order information, product details, and photos or description of the issue.
No Buyer’s Remorse Returns
Whiteside Manufacturing does not accept returns or issue refunds due to buyer’s remorse, incorrect customer ordering, change of mind, or lack of need after purchase.
Final Determination
Whiteside Manufacturing reserves the right to determine whether a product issue qualifies for repair, replacement, credit, or other resolution under this policy.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us: